As this is a free plugin and, whilst we try to be as helpful as we can, we cannot provide free support for all customers. You may ask the WordPress community for help by posting to the WordPress.org support forum. Response time can range from a few days to a few weeks and will likely be from a non-developer.
If you want a timely response from a developer who works on this plugin please contact us directly.
For optimum performance our software uses the WordPress inbuilt caching system, known as transients. The plugin cache will automatically be stored in memory, or in your WordPress database, depending on your setup. This means that all objects are cached in WordPress and do not have to be loaded from Amazon AWS or Microsoft Azure.
Updating the cache will clear all existing cache files and allow a fresh cache to build. This may cause a small performance degradation for a short period of time. There may also be a short delay when selecting the Files section again for the first time.
- File Cache: 16.08 KB
- Estimated Memory Required: 64.3 KB
We provide you PHP settings here should you need to interact with our support team.
PHP Settings memory_limit: 1024M upload_max_filesize: 50M post_max_size: 100M max_execution_time: 0 seconds max_input_time: 3600 seconds
Note: upload_max_filesize and post_max_size dictate the size of files that you will be able to upload via the plugin upload interface. If you need to upload larger files this requires a simple change to your servers php.ini file. Your hosting provider should be able to do this for you.
max_execution_time is the maximum execution time for PHP scripts, if you have huge numbers of files in folders (1000+) it may be necessary to increase this timeout to build folder caches. WPEngine set this to 60 seconds by default, Pantheon use 120 seconds. The PHP install default of 30 seconds is fairly conservative (as are most of the PHP variables), you can probably go as high as 180-240, but ideally the lower the better.
In addition to this we also display your WordPress memory allocation
wp_memory_limit: 40M wp_max_memory_limit: 256M
System settings ensure you have any necessary 3rd parties pieces of software installed and running. These are particularly relevant for thumbnail and PDF image generation.
ImageMagick: Running Imagick: Running GD Library: Running Ghostscript: Unknown jQuery: 1.12.4 jQuery UI: 1.11.4
We also display the software version of these as they may differ across hosting providers.
Some hosting providers block the ability to execute the script required to test if these packages are running hence you may see a status of "Unknown".
Details of your WordPress /tmp directory are displayed here for troubleshooting potential images relating to thumbnail generation on very large sites.
Open Chrome and browse to the relevant website (note that console logs do not appear in Incognito mode).
- Right-click anywhere on the website and click 'Inspect'
- Click on the 'Console' tab
- If there are any errors or warnings, right-click and 'Save As' to save the log file to your computer *
- Email these files to support
*If there are many error or warning message, click one and select Edit -> Select All (or Ctrl + A) to highlight all of them, then right-click and 'Save As'.
- Does this happen in more than one browser? i.e. Chrome, Internet Explorer, Firefox, Safari?
- Does this happen for all files/folders, or some?
- Do others / your colleagues experience the same problem?