Email. hello@digitalelite.co.uk | Tel. 020 8050 1385

Support

Developer Support

As this is a free plugin and, whilst we try to be as helpful as we can, we cannot provide free support for all customers. You may ask the WordPress community for help by posting to the WordPress.org support forum. Response time can range from a few days to a few weeks and will likely be from a non-developer.

If you want a timely response from a developer who works on this plugin please contact us directly.

Cache

For optimum performance our software uses the WordPress inbuilt caching system, known as transients. The plugin cache will automatically be stored in memory, or in your WordPress database, depending on your setup. This means that all objects are cached in WordPress and do not have to be loaded from Amazon AWS or Microsoft Azure.

Updating the cache will clear all existing cache files and allow a fresh cache to build. This may cause a small performance degradation for a short period of time. There may also be a short delay when selecting the Files section again for the first time.

  • File Cache: 16.08 KB
  • Estimated Memory Required: 64.3 KB

PHP Settings

We provide you PHP settings here should you need to interact with our support team.

PHP Settings
memory_limit: 1024M
upload_max_filesize: 50M
post_max_size: 100M
max_execution_time: 0 seconds
max_input_time: 3600 seconds

Note: upload_max_filesize and post_max_size dictate the size of files that you will be able to upload via the plugin upload interface. If you need to upload larger files this requires a simple change to your servers php.ini file. Your hosting provider should be able to do this for you.

In addition to this we also display your WordPress memory allocation

wp_memory_limit: 40M
wp_max_memory_limit: 256M

System Settings

System settings ensure you have any necessary 3rd parties pieces of software installed and running.

ImageMagick: Running
Imagick: Running
Ghostscript: Unknown
jQuery: 1.12.4
jQuery UI: 1.11.4

We also display the software version of these as they may differ across hosting providers.

Some hosting providers block the ability to execute the script required to test if these packages are running hence you may see a status of "Unknown".

Temporary Directory

Details of your WordPress /tmp directory are displayed here for troubleshooting potential images relating to thumbnail generation on very large sites.